Frequently Asked Questions
SHIPPING
All orders are carefully packaged to ensure your artwork arrives safely.
Orders are shipped from Melbourne, Australia.
Australia:
Shipping is CALCULATED AUTOMATICALLY AT CHECKOUT
Orders are typically dispatched within 3–7 business days, and you’ll receive tracking details once your order has been shipped.
Please allow additional time for made-to-order or framed pieces.
International:
At this time, international shipping is not available.
If you have any questions about delivery or timelines, please contact me at enquiries@emsnowden.com.
noctURNE NOTES:
SUBSCRIBERS WHO SIGN UP BEFORE THE 20TH OF EACH MONTH WILL BE DISPATCHED BY THE END OF THE MONTH — PLEASE ALLOW TIME AS THESE ARE PERSONALLY HAND PACKED.
SUBSCRIBERS WHO SIGN UP AFTER THE 20TH OF EACH MONTH WILL RECEIVE THE NEXT MONTHS nOCTURNE nOTE.
(dONT WORRY, YOU’LL STILL BE ABLE TO PURCHASE AN MONTH YOU MISSED. vISIT: nOCTURNE nOTES TO CHECK OUT PREVIOUS MONTHS.
RETURNS AND REFUNDS
Every piece at E M Snowden is created with care. Many OF MY works are one-of-a-kind, so please choose thoughtfully before purchasing.
Your Rights Under Australian Consumer Law
Under Australian Consumer Law (ACL), you are entitled to a replacement or refund if your item has a major problem, such as:
Arriving damaged or faulty
Not matching the description
Not doing what we said it would
If this happens, please contact me within 7 days of receiving your order, including your order number and photos, so I can resolve it quickly.
Originals & Prints
I do not offer returns or refunds for change of mind, or if the artwork doesn’t suit your space.
Please take care when choosing the right size, style, and colours for your home.
If your artwork arrives damaged or faulty, contact me within 7 days for assistance.
CUSTOM & COMMISIONED ARTWORK
Custom and commissioned works are created in close collaboration with you.
A non-refundable first payment of 50% is required before work begins.
The remaining 50% balance is due upon completion and before delivery.
Cancellations
Once work has begun, the first payment is non-refundable.
After completion, the full amount is payable.
No refunds will be issued for change of mind at any stage once work has commenced.
If your commissioned piece arrives damaged or faulty, please contact me within 7 days of receiving your order so I can arrange a repair or replacement where appropriate.
A PERSONAL NOTE
I want you to love your piece. If you have any concerns about your order, please reach out — I’ll always do my best to make things right.